SALES & SCRIPTS
Close more. Earn more. Every call.
Proven playbooks, objection-handling tools, and call scripts built for HVAC, plumbing, and home services technicians and CSRs.
SALES PLAYBOOKS
Sales Playbooks
Complete sales systems for service technicians — from the initial diagnosis to the close.
The Choose Service Playbook
A step-by-step system for presenting options and closing at premium prices.
Customer's Choice Sales Playbook
A professional leave-behind that builds trust and drives decisions on the spot.
Sales Tracker & Scorecards
Track individual tech performance and identify coaching opportunities fast.
Tech Scorecards
Weekly and monthly scorecards to keep your team accountable and motivated.
Tech Hybrid Compensation for Maximum Production
A compensation model that aligns tech incentives with company growth goals.
Tech Repair vs. Replace Tool
Help customers make confident decisions — and increase your average ticket.
Repair vs. Replace Sales Sheet
A clean, professional leave-behind that makes the replace case for you.
Sales Top 12 Objections Handling Tool
Word-for-word responses to the 12 most common customer objections.
CSR & CALL SCRIPTS
CSR & Call Scripts
Scripts that turn inbound calls into booked appointments — consistently.
CSR Script for 90% Booking Rates
The exact script your CSRs need to book 9 out of 10 inbound calls.
Inbound Call Scripts for 90% Booking or Better
Detailed inbound call flows for every common scenario.
Outbound Call Scripts for Better than 30% Booking
Turn your outbound calls into a reliable revenue stream.
Service Call Scripts
Scripts for booking service calls that maximize urgency and trust.
Sales Call Scripts
Outbound sales call scripts for follow-ups, memberships, and upgrades.
CSR Scorecard and Compensation for Maximum Production
Track CSR performance and tie compensation to booking results.
TRAINING PLANS
Training Plans
12-month structured training tracks for every role on your team.
Service Tech Customer's Choice Sales Playbook – 6 Month Plan
A focused 6-month track for techs learning the Customer's Choice system.
Service Tech Customer's Choice Sales Playbook – 12 Month Plan
The full 12-month mastery track for elite service technicians.
Tech Champions 12 Month Training Plan
Build championship-level technicians with this comprehensive annual plan.
Sales Masters 12 Month Training Plan
Turn your best techs into elite closers over 12 structured months.
CSR/Dispatch Experts 12 Month Training Plan
A full year of CSR and dispatch skill-building for your front-line team.
THE NEXT STEP
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